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Refund & Returns Policy
We aim to provide a straightforward and reliable ordering experience. Please review our refund and returns guidelines before placing an order.
Simple & Clear Refund Guidance
Because healthcare products and medications may be subject to safety, hygiene, storage, and regulatory requirements, certain products may not be eligible for return or refund. Please review this policy before placing your order.
Order Cancellation
If you need to cancel an order, contact our support team as soon as possible.
Cancellation requests are not guaranteed and may depend on whether the order has already been processed, prepared, or dispatched.
Damaged or Incorrect Orders
If your order arrives damaged, incomplete, or different from what you ordered, contact our support team promptly.
Please provide your order number, a description of the issue, and photographs or other supporting information when requested.
Product Returns
For safety and quality reasons, certain healthcare products, medications, or other regulated items may not be eligible for return once they have been dispatched or delivered.
Where returns are permitted, we will provide instructions before you send anything back.
Refunds
If a refund is approved, the refund will generally be issued using the original payment method, subject to the applicable payment provider's processing times.
The time required for a refund to appear in your account may vary depending on your bank or payment provider.
Non-Refundable Situations
A refund may not be available in situations such as the following:
- ✓ The product has been used or opened where return restrictions apply.
- ✓ The customer provided incorrect delivery information.
- ✓ The customer refuses or fails to accept a delivery.
- ✓ The order has already been dispatched and applicable return restrictions apply.
- ✓ The product is not eligible for return under applicable law or safety requirements.
This section does not limit any consumer rights that cannot legally be excluded.
Delivery Issues
If an order is delayed, lost, or appears to have a delivery issue, contact our support team so we can review the order and assist with the next steps.
Delivery outcomes may depend on the courier, destination, and circumstances beyond our control.
How to Request Assistance
For questions about a refund, return, damaged order, incorrect order, or delivery issue, contact our support team.
Please include your order number and a clear description of the issue so we can assist you more efficiently.
Changes to This Policy
We may update this Refund & Returns Policy when necessary.
The latest version will always be published on this page.
We're Here to Help
Have a question about a refund, return, damaged order, or delivery? Contact our support team and we'll help you find the information you need.
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